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Samsung Washer Not Draining Water: Causes and Fixes

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Written by TechVill Appliance Repair Ltd. Editorial Contributors

Welcome to the comprehensive troubleshooting guide for Samsung washers experiencing drainage issues.

This guide is designed to walk you through step-by-step solutions, enabling you to tackle this problem with confidence.

Whether you’re encountering a minor obstruction or a more complex issue, this guide aims to provide clear instructions to get your Samsung washer back to its optimal performance.

Common Reasons for a Samsung Washing Machine Not Draining Water

A Samsung washing machine may fail to drain water due to various common issues. Clogging within the drainage hose, often caused by lint or foreign objects, obstructs water flow.

Additionally, a blocked pump filter, typically accumulating lint or small items, can impede drainage. The pump impeller might also become blocked by pocket debris like coins or hairpins, reducing its ability to move water efficiently.

A malfunctioning or worn-out drain pump, along with faults in drainage system components or a faulty pressure switch, can contribute to drainage problems.

Moreover, issues arising from excessive suds or unbalanced loads can disrupt the draining process.

Addressing these common culprits, including checking hoses, filters, and the pump, is crucial in resolving a Samsung washing machine’s drainage issues.

How to Fix a Samsung Washer That Won’t Drain

Let’s dive in and troubleshoot together to restore your washer’s draining functionality swiftly and effectively.

1. Clogged Drains

One of the most common reasons for a Samsung washer not draining is clogged drains. Over time, debris, lint, and other materials can accumulate in the drain pipes, causing a blockage.

To resolve this issue, you can use a plumber’s snake or a wire hanger to remove the clog. Additionally, consider using a drain cleaner to clear any remaining buildup.

2. Faulty Drain Hose

A faulty or improperly installed drain hose can also prevent your Samsung washer from draining water. Inspect the drain hose for any kinks, cracks, or leaks.

If you notice any damage, replace the hose immediately. Ensure that the drain hose is properly connected to the washer and that it is not inserted too far into the drain pipe, as this can cause blockages.

3. Broken Pump Belt

The pump belt is responsible for circulating water out of the washer during the drain wash cycle. If the pump belt is broken or worn out, it can cause drainage issues.

To check the pump belt, you may need to remove the back panel of the washer. If you notice any signs of damage or wear, replace the belt.

4. Faulty Pump Motor

A faulty pump motor can also be the reason why your Samsung washer is not draining water.

To determine if the pump motor is the culprit, you will need to reset the washing machine and perform a diagnostic test.

Consult your washer’s manual for instructions on how to perform this test. If the pump motor is indeed faulty, it will need to be replaced. 

5. Blocked Pump Filter

A blocked pump filter can restrict water flow and prevent your Samsung washer from draining properly.

Locate the pump filter, which is usually located at the bottom front of the washer. Remove the filter and clean out any debris or obstructions.

Once the filter is clean, reinstall it and test the washer to see if the draining issue has been resolved.

Regularly clean the pump filter to prevent blockages. Follow the manufacturer’s guidelines for cleaning the pump filter. Remove any debris or obstructions and ensure that the filter is securely reinstalled. 

6. Damaged Door Switch

If the door switch on your Samsung washer is damaged or not functioning properly, it can prevent the washer from draining water.

Inspect the door switch for any signs of damage or wear. If necessary, replace the door switch to restore proper drainage.

7. Faulty Timer Control

The timer control regulates the different cycles of the washer, including the drain cycle. If the timer control is not working correctly, it may not initiate the drain cycle, leaving the water in the washer.

In this case, the timer control will need to be replaced and it is better to call a professional technician for help.

8. Check the Level

Ensure that your Samsung washer is level and balanced. Use a spirit level to check if the machine is on a flat surface.

Adjust the leveling feet on the bottom of the washer if necessary. Additionally, maintaining a balanced load within your washer is vital for proper drainage.

Unevenly distributed clothes can cause the machine to wobble or become off-balance during the spin cycle, impacting its ability to drain effectively.

By following these troubleshooting steps, you should be able to resolve the draining issue with your Samsung washer. However, if the problem persists or if you are unsure about performing any repairs yourself, it is recommended to seek professional assistance. 

Your Samsung Washer Not Draining? Call TechVill!

As an authorized appliance service provider, TechVill offer services with guaranteed results and warranty. Our certified journeyman technicians are equipped to handle washer repairs and installations, and we provide valuable advice on maintaining and choosing robust household appliances.

Our technicians have extensive experience in handling various major brands, including Samsung appliances. We pride ourselves on prioritizing customer satisfaction and providing transparent and clear communication throughout the repair process.

We cover a wide range of appliance types, including washers, dryers, dishwashers, fridges, ovens, and cooktops. Our focus is on providing prompt and reliable repair solutions, with same-day or next-day service options.

TechVill serves various locations in Calgary, including Airdrie, Chestermere, Cochrane, Canmore, and Okotoks. We are dedicated to being a small business that cares, providing personalized service and establishing long-lasting relationships with our clients.

If you are experiencing issues with your Samsung washer not draining water, don’t hesitate to reach out to TechVill for professional and efficient repair job. We are here to help you get your washer back to working order in no time.

FAQs on Samsung Washer Not Draining

  • Prepare the Washer: Unplug the washer from the power source. Lay down towels or place a shallow pan under the pump area to catch any water that might spill out.
  • Access the Drain Pump: Locate the access panel on the front or back of the washer, depending on the model. Some washers have a small panel at the front bottom that can be removed to access the pump.
  • Drain any Remaining Water: Open the pump filter or drain hose to release any remaining water. Be ready with the towels or pan to catch the water that comes out.
  • Remove Obstructions: Unscrew or unclip the pump filter to access the pump. Check for any debris, such as lint, coins, or small objects, that might be obstructing the pump’s operation. Clean out any blockages carefully.
  • Check the Pump Impeller: Use a flashlight to inspect the pump impeller (a small propeller-like part). Rotate it manually to ensure it moves freely without any obstructions. Remove any debris around the impeller that might hinder its movement.
  • Reassemble and Test: Once the pump and filter are cleaned and free of debris, reassemble everything securely. Close the access panel and ensure it’s properly sealed. Plug in the washer and run a short cycle to check if the drainage issue has been resolved.

Yes, some Samsung washers have a reset function that might help if the washer is not draining properly.

To perform a reset, first, ensure the washer is unplugged for a few minutes. Then, plug it back in and press and hold the Start/Pause button for about 5 seconds to reset the washer.

Additionally, you can try a master reset by turning off the washer, unplugging it for 5-10 minutes, and then plugging it back in. Afterward, select a drain/spin cycle to see if the issue resolves.

Keep in mind that the reset process might vary based on the specific model of your Samsung washer, so consulting the user manual is advisable for accurate instructions. 

Yes, there are specific error codes that might indicate drainage issues in a Samsung washer. Some of the common error codes related to drainage problems include:

  • ND or 5E: These codes often signal a problem with draining. ND typically stands for “No Drain” and indicates that the washer is not draining properly. 5E is often related to a draining issue, signaling that the machine is unable to drain the water.
  • DC or UE: While these codes primarily relate to unbalanced loads, they can also sometimes be triggered due to drainage issues. If the washer is unable to drain properly, it might affect the balance of the load, leading to these error codes.
  • Prepare the Washer: Ensure the washer is turned off and unplugged to avoid any electrical hazards.
  • Locate the Drain Hose: Typically, the drain hose is found at the back of the washer. It might be attached to the drain pump or a drainage point.
  • Position a Drainage Container: Place a shallow pan or bucket on the floor below the drain hose to catch the water that will be released.
  • Detach the Drain Hose: Carefully detach the drain hose from the washer. Be prepared for water to flow out, so it’s advisable to have towels or more containers handy to contain any spillage.
  • Drain the Water: Direct the end of the drain hose into the drainage container. Allow the water to flow out naturally. You might need to manipulate the hose to ensure a smooth flow of water.
  • Empty the Container: As the water drains, periodically empty the container to prevent overflowing.
  • Check for Blockages: While draining, inspect the hose for any blockages that might be impeding the water flow. Clear any obstructions carefully.
  • Reattach the Drain Hose: Once the water has completely drained, reattach the drain hose securely to the washer.
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