Technicians Available Now: July 13

Service Policies

Order & Cancelation Policy

To ensure a smooth and efficient service experience, please note the following guidelines for changes and cancellations:

  • Modifications: Any changes or updates to your service appointment must be made at least one (1) hour before the scheduled service time.
  • Cancellations: Services cannot be canceled within one (1) hour of the scheduled service time. Additionally, we are unable to process cancellations for services that have already been dispatched with a technician en route.

Subsequent Visit Policy

At TechVill, we strive to complete all repairs during the initial visit. However, due to various factors such as the environment, type of use, and complexity of the issue, a full repair may occasionally require multiple visits.

When a Subsequent Visit is Needed:

1. Complex Issues: Certain appliance problems can be intricate and may require multiple visits to fully diagnose and repair. We will inform you if this situation arises and provide you with the option to proceed with further repairs or stop at that point.

2. New Issues: Sometimes, resolving one problem can uncover or lead to additional issues that were not apparent during the initial diagnostics. These new issues might require another visit to address.

Repair Success Rate: While subsequent visits are rare, with a repair success rate of 98.5% last year, we aim to fix the issue on our first visit in the vast majority of cases.

Parts Return Policy:

1. Customer Decisions: If you decide not to proceed with the repair and opt to purchase a new appliance instead, we respect your choice. We will remove any parts that can still be returned to help you save on costs, with only labor charges applying in such cases.

2. Manufacturer Policies: Please note that some high-end appliance manufacturers do not accept returned parts. In these instances, full charges for both the time spent and the parts used will apply.

Customer Communication:

1. Timely Updates: We will keep you informed of any changes to the repair process, including the need for additional visits.

2. Clear Options: Should further repairs be necessary, we will clearly present your options, allowing you to make an informed decision about how to proceed.

Customer Responsibilities:

1. Prompt Reporting: Report any recurring issues as soon as possible to ensure they are addressed within a reasonable timeframe.

2. Access for Repairs: Ensure the appliance is accessible for our technicians during the scheduled visit.

Promotion & Discount Policy

  • TechVill reserves the right to end any Promotion or Discount at its own discretion.
  • Promotions or discounts cannot be combined with other promotions or discounts.
  • Promotions or discounts cannot be applied after the service visit.
  • Discounts and/or coupons have no cash redeemable value.
  • Discounts and/or coupons cannot be applied towards taxes or parts cost

Missed Visit/Wrong Address Policy

At TechVill, we pride ourselves on transparent and clear communication. From the moment you book a job with us, you will receive an automatically generated Booking Confirmation message, confirming the details of your appointment and service policies. Additionally, once our technician is dispatched and en route to your location, you will receive a notification with real-time GPS tracking.

Missed Visit:

1. Arrival Protocol: Upon arrival at the specified address, if no one is present to grant access, our technician will wait for 15 minutes and attempt to contact you.

2. No Access: If access is still not granted after 15 minutes, the technician will leave the site. In this case, a missed visit fee of $169 + GST will be applied. This fee does not carry any credit towards future appointments.

Incorrect or Incomplete Address:

1. Accurate Information: Please ensure that the job site address is specified accurately at the time of booking. This includes providing the correct unit number, buzz code, and any other special instructions.

2. Wrong Address Fee: If an incorrect or incomplete address is provided, a fee up to the entire cost of the Service Call will apply.

We appreciate your understanding and cooperation in providing accurate information and being available at the scheduled time. This helps us deliver efficient and timely service to all our customers.

Service Time Flexibility Policy

At TechVill, we value your time and aim to provide efficient and reliable service. However, due to the dynamic nature of appliance repair, we cannot guarantee exact appointment times. Factors that may impact our schedule include:

  • Unanticipated issues encountered during repairs
  • Delays in part shipments or availability
  • Adverse weather conditions
  • Traffic and route delays

Free Check Up Policy

Free Follow-Up Check-Up for Recurring Issues

At TechVill, customer satisfaction is our top priority. We understand that appliance issues can be frustrating, especially if they recur after a repair. To ensure you receive the best possible service, we offer a Free Check-Up Policy under the following conditions:

Eligibility for Free Check-Up:

1. Time Frame: The free check-up applies if the same issue recurs within 3 months of the initial repair visit.

2. Same Problem: The issue must be related to the same problem addressed during the initial visit. New or unrelated problems are not covered under this policy.

How to Request a Free Check-Up:

1. Contact Us: Reach out to our customer service team by phone or email within the eligibility time frame.

2. Provide Details: Mention your previous service appointment, describe the recurring issue, and provide any relevant details or symptoms.

What to Expect:

1. Scheduling the Visit: Our team will schedule a convenient time for a technician to revisit and diagnose the recurring issue.

2. No Additional Charges: The follow-up visit for the same issue will be provided at no additional cost to you.

3. Thorough Inspection: Our technician will conduct a thorough inspection to identify and resolve the problem.

Exclusions:

1. New Issues: This policy does not cover new or unrelated issues that arise after the initial repair.

2. Damage Due to Misuse: If the recurring problem is determined to be caused by misuse, neglect, or external factors beyond our control, the free check-up policy may not apply.

3. Warranty Limitations: If your appliance is covered by a manufacturer’s warranty, please refer to the warranty terms and conditions for additional support. In cases of residential type of equipment is being used in a commercial setting, no warranty is provided.

Customer Responsibilities:

1. Timely Reporting: Report any recurring issues promptly to ensure they are addressed within the eligibility period.

2. Provide Access: Ensure that the appliance is accessible and available for inspection at the scheduled time of the follow-up visit.

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We thank you for contacting us

Our colleagues will contact you as soon as they receive this information. Don’t worry, we will repair your appliance.

Book now and get Christmas $100 discount on General diagnosis of all main appliances in your home*
*Can be applied for a second and other appliances when order regular diagnostic of the first appliance with a regular price.