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To ensure a smooth and efficient service experience, please note the following guidelines for changes and cancellations:
However, same-day modifications depend on technician availability. If we’re unable to adjust the appointment, the original time and associated fees will remain in place.
At TechVill, we strive to complete all repairs during the initial visit. However, due to various factors such as the environment, type of use, and complexity of the issue, a full repair may occasionally require multiple visits.
When a Subsequent Visit is Needed:
1. Complex Issues: Certain appliance problems can be intricate and may require multiple visits to fully diagnose and repair. We will inform you if this situation arises and provide you with the option to proceed with further repairs or stop at that point.
2. New Issues: Sometimes, resolving one problem can uncover or lead to additional issues that were not apparent during the initial diagnostics. These new issues might require another visit to address.
Repair Success Rate: While subsequent visits are rare, with a repair success rate of 97.5% last year, we aim to fix the issue on our first visit in the vast majority of cases.
Some repairs may require additional diagnostics or a second visit – especially when parts are needed or new details become visible during the process.
In these situations, the need for a follow-up visit does not qualify for discounts or refunds, as this is a normal part of completing certain appliance repairs with care and accuracy.
1. Customer Decisions: If you decide not to proceed with the repair and opt to purchase a new appliance instead, we respect your choice. We will remove any parts that can still be returned to help you save on costs, with only labor charges applying in such cases.
2. Manufacturer Policies: Please note that some high-end appliance manufacturers do not accept returned parts. In these instances, full charges for both the time spent and the parts used will apply.
1. Timely Updates: We will keep you informed of any changes to the repair process, including the need for additional visits.
2. Clear Options: Should further repairs be necessary, we will clearly present your options, allowing you to make an informed decision about how to proceed.
We keep our customers updated through SMS and email to make the service experience as smooth as possible. Please note that it’s important to monitor these communication channels, as missed messages or reminders do not remove any applicable fees.
1. Prompt Reporting: Report any recurring issues as soon as possible to ensure they are addressed within a reasonable timeframe.
2. Access for Repairs: Ensure the appliance is accessible for our technicians during the scheduled visit.
To ensure the safety of our technicians and the smooth completion of your service, the work area must be safe and accessible.
If the technician arrives and finds unsafe conditions or blocked access (for example: snow, ice, clutter, or cabinets preventing access to the appliance), we may not be able to proceed, and the visit could be marked as missed with the regular service call fee applying.
At TechVill, we pride ourselves on transparent and clear communication. From the moment you book a job with us, you will receive an automatically generated Booking Confirmation message, confirming the details of your appointment and service policies. Additionally, once our technician is dispatched and en route to your location, you will receive a notification with real-time GPS tracking.
1. Arrival Protocol: Upon arrival at the specified address, if no one is present to grant access, our technician will wait for 15 minutes and attempt to contact you.
2. No Access: If access is still not granted after 15 minutes, the technician will leave the site. In this case, a missed visit fee of the amount of service call fee will be applied. This fee does not carry any credit towards future appointments.
1. Accurate Information: Please ensure that the job site address is specified accurately at the time of booking. This includes providing the correct unit number, buzz code, and any other special instructions.
2. Wrong Address Fee: If an incorrect or incomplete address is provided, a fee up to the entire cost of the Service Call will apply.
We appreciate your understanding and cooperation in providing accurate information and being available at the scheduled time. This helps us deliver efficient and timely service to all our customers.
At TechVill, we value your time and aim to provide efficient and reliable service. However, due to the dynamic nature of appliance repair, we cannot guarantee exact appointment times. Factors that may impact our schedule include:
Although we always aim to arrive on time, occasional schedule delays may occur due to repair complexity, traffic, weather, or earlier appointments running longer than expected.
In such cases, delays do not qualify for refunds, discounts, or complimentary services.
We appreciate your understanding as we work to give every customer the quality and attention their service deserves.
At TechVill, customer satisfaction is our top priority. We understand that appliance issues can be frustrating, especially if they recur after a repair. To ensure you receive the best possible service, we offer a Free Check-Up Policy under the following conditions:
1. Time Frame: The free check-up applies if the same issue recurs within 3 months of the initial repair visit.
2. Same Problem: The issue must be related to the same problem addressed during the initial visit. New or unrelated problems are not covered under this policy.
If the customer refuses the complimentary follow-up visit, the company is not responsible for unresolved issues and no refund will be issued. Refusing the follow-up means the case is considered closed, and the Service Call remains fully payable.
1. Contact Us: Reach out to our customer service team by phone or email within the eligibility time frame.
2. Provide Details: Mention your previous service appointment, describe the recurring issue, and provide any relevant details or symptoms.
1. Scheduling the Visit: Our team will schedule a convenient time for a technician to revisit and diagnose the recurring issue.
2. No Additional Charges: The follow-up visit for the same issue will be provided at no additional cost to you.
3. Thorough Inspection: Our technician will conduct a thorough inspection to identify and resolve the problem.
1. New Issues: This policy does not cover new or unrelated issues that arise after the initial repair.
2. Damage Due to Misuse: If the recurring problem is determined to be caused by misuse, neglect, or external factors beyond our control, the free check-up policy may not apply.
3. Warranty Limitations: If your appliance is covered by a manufacturer’s warranty, please refer to the warranty terms and conditions for additional support. In cases of residential type of equipment being used in a commercial setting, no warranty is provided.
1. Timely Reporting: Report any recurring issues promptly to ensure they are addressed within the eligibility period.
2. Provide Access: Ensure that the appliance is accessible and available for inspection at the scheduled time of the follow-up visit.
At TechVill Appliance Repair, the safety and comfort of our technicians are paramount. Therefore, if our technician arrives at your property and there is a dog not securely kenneled, we will be unable to proceed with the scheduled service. In such cases, the service appointment will be marked as a visit, and a charge will be applied for the missed service.
To avoid any inconvenience, please ensure that your pet is securely kenneled or placed in a separate area before our technician’s arrival.
Thank you for your understanding and cooperation
A Service Call is a paid appointment where a licensed technician attends the customer’s location to inspect, diagnose, and assess the appliance.
A Service Call fee covers:
A Service Call does NOT guarantee a repair or parts availability due to the sheer variety of possible issues, model numbers, parts availability, etc.
By booking a Service Call, the customer acknowledges that:
If a service call requires more time, parts, or labor than originally estimated, TechVill reserves the right to adjust the invoice to cover additional work or parts. Any extra charges will be added to the final service call invoice.
When booking a service call, requesting a specific part does not guarantee that the technician will have it on-site. Our technicians carry common parts daily, but this may not include the exact part needed for your specific model or issue. If you require a technician to arrive only when the part is available, please notify us when scheduling.
If a service call is booked with a part based on a customer’s diagnosis, there is a risk the appliance issue is misidentified. If Techvill’s diagnostic differs from the customer’s assessment, the part may not fix it, and additional service or parts may be required. Extra charges could apply. Labor charges for the visit will apply regardless of the outcome.
Some services require two technicians for safety and compliance. A two-tech team will be assigned when:
This requirement ensures safe handling, prevents damage, and maintains warranty standards.
Additional chargers apply for second technicians. Please confirm with our staff when booking the appointment
If a required part is on backorder, it means the manufacturer or supplier is temporarily out of stock. ETAs are estimates only and may change based on supplier availability or production delays. TechVill will not provide ongoing status updates, as we rely entirely on manufacturer timelines. We will contact you as soon as the part arrives and is ready for installation.
Part installation appointments can only be scheduled once TechVill contacts you to confirm that the part has arrived. These appointments cannot be booked through AI assistants, sales agents, or automated systems. All installation bookings must be arranged directly with our scheduling team.
When a new appliance installation is required, all plumbing and electrical connections must be prepared by the customer before the technician arrives. TechVill is not able to modify cabinets or perform any construction work such as drilling or cutting. Our team can only connect the appliance to the existing, prepared space, or uninstall the old unit and install the new one in the same spot.
If the required plumbing, electrical, or installation space is not ready and the technician cannot complete the installation, TechVill reserves the right to charge a Service Call fee for the visit.
The payment is due upon completion of the visit. If payment is not made after repeated attempts to contact the customer, the account will be transferred to a third-party collections agency. Additional fees (30% of the total amount and 2% monthly fee) and interest may apply once the account is in collections.
We, at TechVill, make sure the repair of home appliances is done quickly and efficiently. Our experts work round the clock to provide our services all over the Calgary, Okotoks, Cochrane, Chestermere, Airdrie and Canmore.
TechVill Appliance Repair is a registered trade name in Alberta
Registration Number: TN27095942
Operated by 2702121 Alberta Ltd.
